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First Aid Compliance

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SLP First Aid Privacy Policy

SLP First Aid are committed to protecting your personal information and being transparent about how it is used.  That’s whether you buy goods, or use our services, want information, training or want to learn more about what we do.

We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Notice under applicable law which includes:

  • UK General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018 (‘DPA’) referred to as the ‘data protection legislation’
  • the Privacy and Electronic Communications Regulation (2003)

We will not do anything with your information you would not reasonably expect.

This notice, together with our website terms and conditions  tells you about how we collect, use, and protect your personal information.

If you have any queries about our Privacy Notice, please get in touch

Email:sean@slpfirstaid.co.uk
Phone:07725553891
Post:

2 Quarry Brae

Canonbie

Dumfries and Galloway

DG14 0RX

How and when we collect information about you

When you directly provide information

We may collect and store information about you when you interact with us. For example, this could be when you:

  • Leave a review or testimonial
  • buy goods from our online shop
  • submit an enquiry
  • register for or use our services
  • participate in our training
  • give us feedback
  • make a complaint
  • Enter into a contract with us

 

When you indirectly give us information

When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter, or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices.

We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies. 

What information we might collect

When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as ‘personal information’). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career and other information relating to you personally which you may choose to provide to us.

Sensitive information will only be collected where necessary, for example, we may need to collect health information from you when you register for a course to help provide reasonable adjustments to training.  Clear notices will be provided at the time we collect this information, stating what information is needed, and why..

If you’re under 16

If you’re aged under 16, you must get your parent/guardian’s permission before you provide any personal information to us.

How and why we use your information

We will use your personal information for the following purposes:

  • Responding to a request: If you contact us with a query, we may use your personal information to provide you with a response.
  • Direct marketing: We will only send you marketing information by email, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference may supersede.
  • Monitoring and Evaluating: We may use your information in order to improve current and future delivery of our services.
  • Transactional purposes: We will need to use your personal information in order to carry out our obligations arising from any contracts entered into between you and us for goods or services, for example, processing your order and payment for a course.
  • Providing and developing our website: We may use your personal information to help provide you with access to our website, personalise your experience, and improve and develop it further.
  •  
  • Administration: We may use your personal information to record and deal with a complaint, record a request not to receive further marketing information, record what our volunteers have done for us, and for other essential internal record keeping purposes.
  • Prevention of crime: We may record your image on CCTV which we use to prevent crime and keep our people and the public safe.
  • Protecting your vital interests: We may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
  • Market research and surveys: We may invite you to participate in surveys or market research to help us improve our website, services, and strategic development. Participation is always voluntary, and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
  • Legal, regulatory and tax compliance: Where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.

Who do we share your information with?

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities, or other organisations as a result of giving your details to us.

We will only share your data for the following purposes:

  1. Third party suppliers: We may need to share your information with data hosting providers or service providers who help us to deliver our services. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
  2. Where legally required: We will comply with requests where disclosure is required by law, for example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.

We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Notice.

How we protect your information

We use technical and corporate organisational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Notice.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.  Our network is protected and routinely monitored.

If you use your credit or debit card to buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website.

However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

Vulnerable circumstances

We understand that additional care may be required when we collect and process the personal information of vulnerable customers. In recognition of this, we observe good practice guideline in our interactions with vulnerable people.

How long will we keep your information?

We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).

In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.

Your rights to your personal information

Data protection legislation gives you the right to request access to personal information about you which is processed by SLP First Aid and to have any inaccuracies corrected.

You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.

How to make a complaint or raise a concern

If you would like more information, have any questions about this policy or if you would like to make a complaint in relation to how we have handled your personal information, please contact us using the below contact information:

Email:sean@slpfirstaid.co.uk
Phone:07725553891
Post:

2 Quarry Brae

Canonbie

Dumfries and Galloway

DG14 0RX

If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body

Changes to our Privacy Notice

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.